FREQUENTLY ASKED QUESTIONS
What is the Credo® series of products?
Why did you launch the Credo® series of products?
How are the Credo® product series organized?
I currently have a Golden Hour® container, what is the equivalent Credo® container?
Is there a performance difference between the Golden Hour® container and the equivalent Credo® container?
Do I need to revalidate if I start using an equivalent Credo® container?
How is Golden Hour® technology related to the Credo® series containers?
How do I reach customer support for help?
Where can I find product user guides?
Where are Credo® containers manufactured?
What does the "Series" in the product name mean?
What is the Credo® series of products?
The Credo® series of products, named for the Latin word ‘trust,’ encompass our past and present best-selling products as well as several new products. Precise and reliable, the Credo® series of products provide unprecedented protection for thermally sensitive materials.
Why did you launch the Credo® series of products?
The Credo® name reflects Minnesota Thermal Science’s trusted position as the leading provider of innovative thermal control solutions. It also highlights new offerings including the longest-rated passive thermal container available on the market as well as our premier closed-loop logistics services.
How are the Credo® product series organized?
Credo® products are organized by series based on the temperature range of the Phase Change Material (PCM) inside of them. All of the products in a series are rated for the same range of temperatures and are further differentiated by payload capacity and time rating.
I currently have a Golden Hour® container, what is the equivalent Credo® container?
We have created a cross-reference sheet for your convenience. Please
click here to view the cross-reference.
Is there a performance difference between the Golden Hour® container and the equivalent Credo® container?
Other than their names, the containers are
exactly the same. The materials used have not changed, and thus the performance (thermal and mechanical) is unchanged.
Do I need to revalidate if I start using an equivalent Credo® container?
No. Other than their names, the containers are exactly the same. There is no need to revalidate.
How is Golden Hour® technology related to the Credo® series containers?
Golden Hour® technology is the ‘engine’ of the Credo® series containers. The patented technology helps the Credo® series achieve unprecedented thermal performance.
Click here to learn more about Golden Hour® technology.
How do I reach customer support for help?
We have created a convenient support page to help you. Please
click here to visit the support page.
Where can I find product user guides?
Our user guides are available for download from the website. Please
click here to download a user guide.
Where are Credo® containers manufactured?
All Credo® containers are manufactured in the U.S.A. from high-quality materials.
What does the "Series" in the product name mean?
The Series indicates the thermal control freeze point of the Phase Change Material (PCM).
For example, Series 22 has a freeze point of 22° C and manages controlled room temperatures,
Series 4 has a freeze point of 4° C and manages refrigerated temperatures, Series 20M has a freeze point of minus 20° C and manages frozen temperatures,and Series 50M has a freeze point of minus 50° C and manages deep frozen temperatures.